PRIVACY POLICY
Last updated: 15th August, 2025

Flavour Hub Foods Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, contact us, or use our catering services.

1. Who We Are
We are Flavour Hub Foods Ltd, a catering service based in the United Kingdom.

Email: hello@flavourhub.co.uk
Phone: +44 7863 940172
Address: 20 Beacon Street, Chatham, Kent, ME5 7BP, United Kingdom

We are the “data controller” of your personal data under UK data protection law (UK GDPR and Data Protection Act 2018).

2. Information We Collect
We may collect and process the following information:
- Contact details – name, email address, phone number, postal address.
- Booking details – event date, venue, menu choices, guest numbers, dietary requirements.
- Payment details – limited to necessary transaction information (we do not store full card details; payments are processed via secure third-party providers).
- Website usage data – IP address, browser type, pages visited, and other analytics information collected via cookies (see Cookies section below).
- Correspondence – any messages, emails, or enquiries you send us.

3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations.
- Confirm and manage bookings.
- Deliver catering services as requested.
- Take payments and issue invoices.
- Send service updates or important event information.
- Comply with legal obligations (e.g., tax and accounting requirements).
- Improve our website and services.

We will only process your personal data where we have a lawful basis to do so — usually because it is necessary for a contract, because you have given consent, or because we have a legitimate business interest.

4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Trusted service providers – e.g., payment processors, event venues, courier companies.
- Professional advisers – e.g., accountants, insurers.
- Authorities – if required by law or in connection with legal claims.

All third parties are required to respect the confidentiality of your data and process it in accordance with the law.

5. How We Store and Protect Your Data
- Your data is stored securely on password-protected systems.
- Only authorised personnel have access to your data.
- We keep your personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your data (“right to be forgotten”).
- Object to or restrict how we process your data.
- Request a copy of your data in a portable format.
- Withdraw consent where processing is based on consent.

You can exercise these rights by contacting us at hello@flavourhub.co.uk or +44 7863 940172.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small files stored on your device. You can choose to disable cookies in your browser settings, but some features of the website may not function properly.

For more details, please see our Cookie Policy below.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

COOKIE POLICY

What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us make the site work properly, remember your preferences, and understand how visitors use the site.

Types of Cookies We Use:
1. Strictly Necessary Cookies – Required for the website to function (e.g., security, booking forms).
2. Performance Cookies – Collect anonymous data about site usage (e.g., Google Analytics).
3. Functionality Cookies – Remember your preferences (e.g., location, language).
4. Marketing Cookies – Track browsing habits to deliver relevant ads (only used if you consent).

How We Use Cookies:
We may use cookies to:
- Improve website speed and usability.
- Analyse traffic and visitor behaviour.
- Personalise content.
- Remember your booking form details for convenience.

Managing Cookies:
You can change your browser settings to block or delete cookies at any time. However, this may affect how our website functions. For more information, visit www.allaboutcookies.org.